We've Got Answers

Frequently Asked Questions

General

What does "Brazen" mean?


According to the Webster dictionary, Brazen, pronounced "brāzən," means BOLD and WITHOUT SHAME. Also means unabashed, cheeky, blatant, barefaced, and IN YOUR FACE...all that marketing should be.




How do I get started with Brazen Marketer?


First, we expect payment for the service(s) so that we may proceed with the marketing request you've made. For logo development projects, please fill out the BRAND IDENTITY QUESTIONNAIRE. For all other services, please send an email to vanessa@brazenmarketer.com with the following: Digital Files After you have placed your order, an option is provided to immediately upload your art files. If you don't have your art files at that time, you can also reply to the confirmation e-mail you receive and attach your art file to the e-mail, or use the link provided in the e-mail to upload them. This ensures that we can match your artwork to the specific order you've placed.
Logo: Please provide us with a high quality logo unless we are designing one for you. Your file must be at least 300dpi or vector art. If your image is below 300dpi, please do not simply increase the resolution. This will result in a very blurry, pixelated image. PLEASE DO NOT SEND CELL PHONE OR LOW QUALITY IMAGES. PROFESSIONAL PHOTOS ONLY. Note: Changing the file name to a vector file extension will not change the file type. Preferred Vector File Types:

  • PDF (Adobe Acrobat): Embed the fonts used or export as generic .eps
  • AI or EPS (Adobe Illustrator): Convert text to outlines, embed any linked images
  • PNG files
Site Photos If site photos are not of the quality mentioned above, we can purchase stock photos for your for a fee. Content/Verbiage We prefer that you provide clear and concise verbiage for all design projects, emails, etc. Please grammar check your content. We are not liabile for misspellings, bad grammar, etc. unless you are paying us for content development or content edits at $1.00 per word.




What are your turnaround times?


To manage your expectations, the turnaround time for our deliverables can vary based on the scope of your project. Please see our Terms and Conditions.




What is your refund policy?


Unfortunately there is a no refund policy in place for projects already started. If you want to cancel, and your project has not been started on yet, there will be a full refund provided.




We’re an ad/marketing/interactive agency looking for a partner, interested?


Absolutely! We love making new friends in the industry and are always looking for good strategic partners. We like to think we are flexible when collaborating, as long as our partners share a similar approach to getting things done.




Will you give us some test designs before we decide to hire you?


Sure, if you're willing pay us for our time. Otherwise, we consider this spec work, and will not provide any work before a contract is signed and payment terms are in place. We believe our portfolio stands for itself and is a more than adequate example of our capabilities. Furthermore, we believe spec work creates potential for awkward client relationships, IP theft and generally damages our industry. These two links represent our position better than we could ever articulate ourselves: NO!SPEC
AIGA




Do you do pro bono work for not-for-profits?


We have and will continue to provide pro bono work to organizations and causes we feel worthy. When deciding whom to provide pro bono services to, we look for smaller, socially and environmentally responsible non-profits who support causes we believe in. If you are interested in pro bono creative work, please reach out to us and let us know what you’re all about.




How do you like to communicate during a project?


Technology now provides us all kinds of cool ways to interact, and we have adopted a few methods we really like. We’re quite comfortable with phone calls, email, Hangouts, Skype and Slack. We use Trello internally for project management. We also like good ole fashion face-to-face meetings, when geography allows.




What does a content-first design approach mean?


As we’ve worked with clients over the years, we’ve realized that content—or lack of good content—plays a big role on the effectiveness of visual design. Because of this, we have found ourselves helping our clients more and more with their content to make the overall design more successful. Basically, even well executed design doesn’t do much when the content is poor. In terms of our approach to this, we want to design around the content to make the visuals and the message work together. In order for this to happen, we need to either have the content first or develop content in concert with visuals. In some instances, clients hire us to do writing as well as the design, so we have a lot of influence on the final content. We realize that sometimes budgets don’t allow for writing or our clients want to own the writing. In these cases, we work with our clients on the content strategy to coach them on what content types we need and how to use them throughout a design piece. When design and content work together, we can produce much more effective visual communications.





Web Design

Do you provide photos for flyers and websites?


No. We do not provide stock photos. If you need photos, we can purchase them for you. To cost usually ranges from $10-$50 if we cannot source them for free.




Do you maintain websites created?


Yes, we can maintain your website. You can use us on an “as needed” basis or use our “unlimited” website maintenance plan. Our unlimited website maintenance plans include unlimited changes to your website, security, routine backups, and more. For more information on this, please contact us.




Do you provide hosting and domains?


No. We do not provide either one. Clients must purchase their own hosting and domain packages because those are recurring fees.




Do you teach clients how to maintain their own site?


Yes. All clients recieve a How-To Guide for maintaining their site.




How will you build a website that I like and fits my brand?


We will assess your needs and preferences in a website questionnaire. This is where you will be able to describe the type of website you want. You will also be able to provide us with examples of websites you like. We will use this information, and our own creativity, to build a website you’ll like.




How long will it take?


It normally takes us 10 days for 4 months to complete a website once we have everything that we need to start the website depending on the size of the site and what is needed for it to be completed.




What if I do not like the website?


Once the site is developed, we will send you a rough draft of the site. You will be able to compile a list of edits and we will make them for you. We will go through two full revisions of your website to make sure you are happy with what we deliver.




What platform will you build the website on?


We build all of our websites on Wix.com. It is one of the best platforms to build a website on today. This is because it is packed with plugins and additional features that provide more customization than other platforms provide. It is also easy to maintain on your own.




How long will my website be down?


If you have an existing website, we will not it down until the new website is complete. The new website will be developed on a temporary URL. We will not make it live on your domain until it is complete. If you do not have an existing website, we can put a “Coming Soon” page up on your website while we are developing it. We will build the website on a temporary URL. We will not make the website live until the website is complete.




What do you need to develop the website?


We would need access to your hosting account, domain name, logo files, and any content that would like to have on your website. Once we have this, we will design your website to your expectations.




Do you or I need to write the copy on my website?


It is your choice to write the copy on your website. In most cases, our clients will provide us with the copy or an outline of what they would like. However, for an additional fee, we can write the copy for your website.




Do I need to provide you with images for the website?


If you have images, we can incorporate them on your website. If not, we can use high-resolution stock images that reflect your brand. Digital Files After you have placed your order, an option is provided to immediately upload your art files. If you don't have your art files at that time, you can also reply to the confirmation e-mail you receive and attach your art file to the e-mail, or use the link provided in the e-mail to upload them. This ensures that we can match your artwork to the specific order you've placed.
Logo: Please provide us with a high quality logo unless we are designing one for you. Your file must be at least 300dpi or vector art. If your image is below 300dpi, please do not simply increase the resolution. This will result in a very blurry, pixelated image. PLEASE DO NOT SEND CELL PHONE OR LOW QUALITY IMAGES. PROFESSIONAL PHOTOS ONLY. Note: Changing the file name to a vector file extension will not change the file type. Preferred Vector File Types:

  • PDF (Adobe Acrobat): Embed the fonts used or export as generic .eps
  • AI or EPS (Adobe Illustrator): Convert text to outlines, embed any linked images
  • PNG files
Site Photos If site photos are not of the quality mentioned above, we can purchase stock photos for your for a fee.





Frequently Asked Questions

General

What does "Brazen" mean?


According to the Webster dictionary, Brazen, pronounced "brāzən," means BOLD and WITHOUT SHAME. Also means unabashed, cheeky, blatant, barefaced, and IN YOUR FACE...all that marketing should be.




How do I get started with Brazen Marketer?


First, we expect payment for the service(s) so that we may proceed with the marketing request you've made. For logo development projects, please fill out the BRAND IDENTITY QUESTIONNAIRE. For all other services, please send an email to vanessa@brazenmarketer.com with the following: Digital Files After you have placed your order, an option is provided to immediately upload your art files. If you don't have your art files at that time, you can also reply to the confirmation e-mail you receive and attach your art file to the e-mail, or use the link provided in the e-mail to upload them. This ensures that we can match your artwork to the specific order you've placed.
Logo: Please provide us with a high quality logo unless we are designing one for you. Your file must be at least 300dpi or vector art. If your image is below 300dpi, please do not simply increase the resolution. This will result in a very blurry, pixelated image. PLEASE DO NOT SEND CELL PHONE OR LOW QUALITY IMAGES. PROFESSIONAL PHOTOS ONLY. Note: Changing the file name to a vector file extension will not change the file type. Preferred Vector File Types:

  • PDF (Adobe Acrobat): Embed the fonts used or export as generic .eps
  • AI or EPS (Adobe Illustrator): Convert text to outlines, embed any linked images
  • PNG files
Site Photos If site photos are not of the quality mentioned above, we can purchase stock photos for your for a fee. Content/Verbiage We prefer that you provide clear and concise verbiage for all design projects, emails, etc. Please grammar check your content. We are not liabile for misspellings, bad grammar, etc. unless you are paying us for content development or content edits at $1.00 per word.




What are your turnaround times?


To manage your expectations, the turnaround time for our deliverables can vary based on the scope of your project. Please see our Terms and Conditions.




What is your refund policy?


Unfortunately there is a no refund policy in place for projects already started. If you want to cancel, and your project has not been started on yet, there will be a full refund provided.




We’re an ad/marketing/interactive agency looking for a partner, interested?


Absolutely! We love making new friends in the industry and are always looking for good strategic partners. We like to think we are flexible when collaborating, as long as our partners share a similar approach to getting things done.




Will you give us some test designs before we decide to hire you?


Sure, if you're willing pay us for our time. Otherwise, we consider this spec work, and will not provide any work before a contract is signed and payment terms are in place. We believe our portfolio stands for itself and is a more than adequate example of our capabilities. Furthermore, we believe spec work creates potential for awkward client relationships, IP theft and generally damages our industry. These two links represent our position better than we could ever articulate ourselves: NO!SPEC
AIGA




Do you do pro bono work for not-for-profits?


We have and will continue to provide pro bono work to organizations and causes we feel worthy. When deciding whom to provide pro bono services to, we look for smaller, socially and environmentally responsible non-profits who support causes we believe in. If you are interested in pro bono creative work, please reach out to us and let us know what you’re all about.




How do you like to communicate during a project?


Technology now provides us all kinds of cool ways to interact, and we have adopted a few methods we really like. We’re quite comfortable with phone calls, email, Hangouts, Skype and Slack. We use Trello internally for project management. We also like good ole fashion face-to-face meetings, when geography allows.




What does a content-first design approach mean?


As we’ve worked with clients over the years, we’ve realized that content—or lack of good content—plays a big role on the effectiveness of visual design. Because of this, we have found ourselves helping our clients more and more with their content to make the overall design more successful. Basically, even well executed design doesn’t do much when the content is poor. In terms of our approach to this, we want to design around the content to make the visuals and the message work together. In order for this to happen, we need to either have the content first or develop content in concert with visuals. In some instances, clients hire us to do writing as well as the design, so we have a lot of influence on the final content. We realize that sometimes budgets don’t allow for writing or our clients want to own the writing. In these cases, we work with our clients on the content strategy to coach them on what content types we need and how to use them throughout a design piece. When design and content work together, we can produce much more effective visual communications.





Web Design

Do you provide photos for flyers and websites?


No. We do not provide stock photos. If you need photos, we can purchase them for you. To cost usually ranges from $10-$50 if we cannot source them for free.




Do you maintain websites created?


Yes, we can maintain your website. You can use us on an “as needed” basis or use our “unlimited” website maintenance plan. Our unlimited website maintenance plans include unlimited changes to your website, security, routine backups, and more. For more information on this, please contact us.




Do you provide hosting and domains?


No. We do not provide either one. Clients must purchase their own hosting and domain packages because those are recurring fees.




Do you teach clients how to maintain their own site?


Yes. All clients recieve a How-To Guide for maintaining their site.




How will you build a website that I like and fits my brand?


We will assess your needs and preferences in a website questionnaire. This is where you will be able to describe the type of website you want. You will also be able to provide us with examples of websites you like. We will use this information, and our own creativity, to build a website you’ll like.




How long will it take?


It normally takes us 10 days for 4 months to complete a website once we have everything that we need to start the website depending on the size of the site and what is needed for it to be completed.




What if I do not like the website?


Once the site is developed, we will send you a rough draft of the site. You will be able to compile a list of edits and we will make them for you. We will go through two full revisions of your website to make sure you are happy with what we deliver.




What platform will you build the website on?


We build all of our websites on Wix.com. It is one of the best platforms to build a website on today. This is because it is packed with plugins and additional features that provide more customization than other platforms provide. It is also easy to maintain on your own.




How long will my website be down?


If you have an existing website, we will not it down until the new website is complete. The new website will be developed on a temporary URL. We will not make it live on your domain until it is complete. If you do not have an existing website, we can put a “Coming Soon” page up on your website while we are developing it. We will build the website on a temporary URL. We will not make the website live until the website is complete.




What do you need to develop the website?


We would need access to your hosting account, domain name, logo files, and any content that would like to have on your website. Once we have this, we will design your website to your expectations.




Do you or I need to write the copy on my website?


It is your choice to write the copy on your website. In most cases, our clients will provide us with the copy or an outline of what they would like. However, for an additional fee, we can write the copy for your website.




Do I need to provide you with images for the website?


If you have images, we can incorporate them on your website. If not, we can use high-resolution stock images that reflect your brand. Digital Files After you have placed your order, an option is provided to immediately upload your art files. If you don't have your art files at that time, you can also reply to the confirmation e-mail you receive and attach your art file to the e-mail, or use the link provided in the e-mail to upload them. This ensures that we can match your artwork to the specific order you've placed.
Logo: Please provide us with a high quality logo unless we are designing one for you. Your file must be at least 300dpi or vector art. If your image is below 300dpi, please do not simply increase the resolution. This will result in a very blurry, pixelated image. PLEASE DO NOT SEND CELL PHONE OR LOW QUALITY IMAGES. PROFESSIONAL PHOTOS ONLY. Note: Changing the file name to a vector file extension will not change the file type. Preferred Vector File Types:

  • PDF (Adobe Acrobat): Embed the fonts used or export as generic .eps
  • AI or EPS (Adobe Illustrator): Convert text to outlines, embed any linked images
  • PNG files
Site Photos If site photos are not of the quality mentioned above, we can purchase stock photos for your for a fee.





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